Networking and the tools of the job…

It started, as so many things do nowadays, with a tweet. Mark Commerford suggested to me there was a blog post in social networks and the different ways a journalist might use them – and keep track of them.
So I sat down and started thinking about what network tools I use most often, and what for – I haven’t included things like Evernote or Shozu as, while I use them a lot, I don’t see them as interactive.
Some of these are old favourites, others are new and shiny (to me at least), but all have passed my ‘Does it get results’ test’ which is basically:

1. Is it a) easy to join and b) easy to use?
2. Does it make my job easier?
3. Is it simple to share with others?

I don’t expect sites to be free but if they are that’s a plus; if sites are gimmicky, fiddly to use, spam me or my friends I stop using them. This is an ever-changing, always-growing list but (to borrow a line from Stephen King) it’s my Blue Ribbon for now:

Ask500people.com
I’ve run three polls on this site and am impressed by not only the number of vote responses but also by the geotagging facility and the quality of the comments posted. The Post now uses it frequently and it’s performed well. Less labour-intensive (although also less detailed) than Survey Monkey, it’s quick and dirty, you won’t necessarily get a high local response rate unless it’s plugged well to online readers, but it’s a fast, user-friendly tool that has an option to embed the poll or a widget of it on your site.
I’m also testing PollDaddy as an alternative option.

Bambuser
Bambuser just edges it on Qik for me. Call me fickle but Qik has let me down – ie disconnected for no reason – once too often when it counted. I also like the fact that Bambuser doesn’t demand I hold the N95 horizontally all the time, the geotagging, the ability to have conversations with other users as you stream, and the fact that I can use it with a webcam. It’s embeddable and pings Twitter when you stream.
Also, Bambuser’s Mathias Wiberg took the trouble to ring me the night before the Post liveblogged its day-in-the-life – to check we had everything necessary to stream and to wish us luck – which I thought was pretty amazing of him and said a lot about their view of customers.

CoverItLive
Not so much a network as a network facilitator but still the best liveblogging software I’ve tried; it is about as simple for readers to use and interact with the host and each other as possible. We’ve experimented with some other apps (and discoveries included the fact that Scribblelive would be good for covering a court case but didn’t really offer interaction)but CiL has the best functionality. You can embed it, brand it, recruit promoters, bypass moderation of trusted posters, run polls, add photos, video… it really is an excellent, self-contained operation.
Personally I’d also like the ability to delete a post from the blog once you’ve uploaded it (accidents happen) and to be able to upload sound files direct, rather than just links.

Delicious
This is an essential, not just for saving items I’ve found, but also for catching up on what others in my network think is important. I use Delicious every day; I like Mento for the ability to send comments and reactions around a network, alert me to new links via Gmail and post automatically to Delicious as well, but the simple businesslike aproach of Delicious is hard to beat.

Dipity
Brings together networks, mashes them up and allows you to share the finished product without contacts. Lots of people use Dipity for life-streaming; I like to use it, and Dipity’s TimeTube, to share stories. Embeddable and with the facility to update as required, it’s versatile, practical and looks good.

Flickr
All the time; from the Creative Commons pool to Daily Post’s Flickr group to just dipping in and reminding myself that trolls don’t lurk in every community, this is an everyday essential. I’ve tracked down new contacts using Flickrmail (it’s an unthreatening way of introducing yourself – people can have a quick look at your photostream, bio and groups and get an insight into your character and intentions) and found several stories via the Post’s Flickr group. These are the people who tend to have a camera at the right place, at the right time, and they enjoy sharing and interacting. It’s a wonderful resource.

Ping.fm
I use Ping sparingly; I just think posting the same message across around 10 different social networks is the equivalent of opening a door and shouting something controversial into a busy room, then leaving without hearing what the response is. It’s the Web 2.0 equivalent of Knock Down Ginger and often when I see people have posted via Ping I don’t know the best place to respond to them. So I don’t tend to respond (my close friends are the exception to this rule.)
I use Ping about once a week, to highlight something work-related (more rarely to send out something blog-related) such as a poll or a new web section and send it to Twitter, Plurk, Brightkite, Pownce, Jaiku, Tumblr, Facebook status updates, and Friendfeed.

Plurk
Plurk is an everyday staple – I use it for crowdsourcing, polls, sharing photos/videos/links and getting instant threaded reaction; if people think Twitter is good for earthquake news they should follow the Japan-based SemiPro on Plurk. Coupled with BrightKite it’s also good for area-specific crowdsourcing and for getting tips from fellow locals. I also love the Plurkshops.com sessions, which are threaded topics (a recent useful workshop was on how to move blog hosts) which include links, videos and Q&As. I mute any conversations I’m not interested in, ignore the karma ratings, rigorously ignore Plurk’s ‘stranger-danger’ friends advice and Mark All As Read whenever I feel overwhelmed by chatter. Many of the people I talk to regularly on Plurk aren’t connected to jouranlism in any way, and it’s refreshing to get a non-industry take on things.

Seesmic
Threaded video conversations, private video conversations, random people from all around the world expressing opinions face-to-face, embedding options – it’s a nice way to do business I think. I like a site that can combine lengthy debates about the state of the economy with considered questions about whether to buy a bottle of wine or just go for beer.
Friendly, engaging and packed with experts and/or eccentrics, I found using Seesmic helped me understand the need to put in something of yourself when you use a network. As a journalist I’m used to being the eternal observer; Seesmic makes you particpate, and look ’em in the eye as you do so.

Spinvox
Spinvox turns voice into text. This means I no longer drive home with 21 missed calls from 121 and, more importantly, allows me to speak to this blog direct (it even titles it), send a ‘blast message’ to friends and contacts, speak a memo to Gmail via my mobile and update Twitter, Jaiku and Facebook simultaneously. It’s a great time-saving tool and something I use every day in one form or other.

Twitter
Twitter is the best; even the Fail Whale can’t tarnish its gleam for me in terms of network, news gathering, information sharing… the works. It’s the first site I log onto when I go online and it is home to myriad tweeple whose opinions I respect. It’s a place to share links, photos, thoughts, blog posts or live streams. (although I can live without the Dr Who tweets) and every day I learn at least one new thing of relevance to my job through it.
I like Jaiku but I love Twitter – it’s my favourite network and my most useful, while the side apps, from twello.com to monitter.com are simple, fast and effective. I use it to crowdsource, publicise stuff I or the paper have been up to, seek advice, micro-blog, post photos, post links, and have a laugh – and I get to follow the thoughts of some seriously influential and smart media types.

YouTube
Not just there for Ninja Cat videos – I set up a YouTube Channel for my videos as a learning exercise but it’s interesting how many different communities and local experts are online. When staff videos of La Machine weren’t loading properly in the office it was YouTube that came to the rescue for the Liveblog – both as standalones and as a Dipity TimeTube of videos. It’s a network packed with experts too, many of whom have their own channels, and its use as a crowdsourcing tool (particuarly coupled with Seesmic) shouldn’t be underestimated.

Yahoo Pipes
This, according to the blurb, is: “a powerful composition tool to aggregate, manipulate, and mashup content from around the web”.
Well, I’m calling it a network because – in my opinion – a pipe brings together networks (forums, blogs, tweets) sources and information, which you can then share. Since my Road to Damascus experience with pipes, courtesy of Paul Bradshaw’s ace tutorial, I’ve been either building them or tweaking existing pipes to make them more effective. Firefox tells me it’s my third most used site this week (Twitter and the Daily Post beat it) which says something, I feel.

Those are the networks I rely on most heavily; I use BrightKite, Jaiku, Tumblr et al but not with the same frequency, success or even interest. Some of the networks on here will be supplanted by others I’m sure – guess I can always update it as necessary. But as a journalist I like these tools, they make my job easier and more interesting, and I get to meet some cool people along the way.

Tweet Cloud

The nice thing about my Tweet Cloud – as far as I’m concerned – is that my friends are in the biggest type, which makes them my most frequent and important tweets. That’s how it should be…

Giant spider in liverpool

La Princess left the Echo Arena on Friday night and moved through the crowds to the Pier Head – walking straight past me.
It was an amazing experience…

… but what made it even more brilliant was that reporting the event on the hoof was so simple. Along with VJs for the Post&Echo at the event, I texted tweet updates to Twitter which were scooped by by the digital editor for the live blog of the event. Photos were sent via Twitpic and instantly transfered as were links to my N95’s live stream to Qik.
Personally, I think phones like these are as essential for a reporter as a notebook now – a multimedia newspaper has to be prepared to invest in the tools that allow the journalist to do their job as speedily as possible. I know the Birmingham Post & Mail staff have all got N95s now and I’m looking foward to hearing how they get on, and how they use them.

The Lifecycle of a News Story

I rediscovered a link on my Delicious recently, called the Lifecycle of a Blog, from Wired, which traces how a post goes from the author’s keyboard through the system into a subscriber’s RSS reader. It’s here if you’re interested.

Anyway, that sent me off on a bit of a tangent; I started wondering about the lifecycle of a news story, and how online tools have improved the ways journalists can source, tell and share our news. And of course, how we can get our audience to be a part of it.
I want to create a presentation for reporters on the subject so I’ve gathered some thoughts on the potential ways of sourcing, presenting and sharing news articles here. If you have suggestions please add as it would help me illustrate my point:

Step One
Reporter gets potential story (Web 1.0)
Via: Phone call or meeting with contact; letter to the editor; email; comment on the newspaper’s web forum; item in a publication or website; video on YouTube; punter walking in to the front office and asking to speak to a journalist.

Reporter gets potential story (Web 2.0)
Via: Any of the above PLUS link posted on a social network; RSS feed of news and message board posts;status update or link on a micro-blog; Twitter search;search of blog posts;comment on the reporter’s blog; online forums; email/post/link via the reporter or newspaper’s Facebook page; a podcast; online searches;threaded video debate; an incident live-streamed onto a website.

Step Two

Reporter researches story (Web 1.0)
Phones/meets contacts to verify information; searches Google for background/experts; finds expert and emails questions; includes response in article; sets up photo opportunity with picture desk; writes article and sends to newsdesk.

Reporter researches story (Web 2.0)
Crowdsources idea using social networks; uses blog searches and blog translators to find posts and experts worldwide; uses own blog to post developing and ask for input and suggestions from readers; sets up online survey and poll (promotes these using links to it from own blog, Facebook page and online forums); posts links and questions on specialist messageboards; searches social bookmarking tools for related issues; uses video discussion site to seek views; records telephone interview for podcast; collates findings and discusses package with print and digital news editors; films video report; begins writing detailed, analytical article for print product, accompanied by quality images – some found by picturedesk searching photo-sharing websites’ Creative Commons pool.

Step Three
Presentation (Web 1.0)
Newsdesk checks copy, adds come-on for readers to send their views via email or letter to the editor, or via the onlinjavascript:void(0)e forum, sends to subs for layout on page. Content and photo uploaded onto website following morning after publication of print product.

Presentation (Web 2.0)
Copy checked by newsdesk for content, style and reporter’s email, phone number, blog url, keywords for tagging and postcode for geo-tagging, along with relevant links; sent to subs for layout on page; package uploaded to website; link placed to story in newspaper’s forum; copy chunked online to hold readers’ interest; video report embedded in online version; image slideshow with reporter’s voiceover; downloadable podcast offered; reporter blogs on outcome of story and links to associated news stories and external blog posts; words, links, video and images combined in Dipity timeline and embedded on website; updates with links posted on social networks; video report uploaded to newspaper’s YouTube Channel; images placed on newspaper’s Flickr group; reporter hosts readers’ Q&A with expert in online chatroom hosted by newspaper; article leads the morning and midday news bulletins on newspaper website; Googlemap offers locator plus internal and external links to associated issues.


Step Four

Sharing the story (Web 1.0)
Newspaper sold on streets for around 12 hours; shovelware story and images remains on website’s main page until overtaken by more news; readers may find it using search facility in future; radio may pick up story and report (without crediting source); forum members debate issue briefly; readers discuss story with family, friends or colleagues.

Sharing the story (Web 2.0)
Newspaper sold on streets for around 12 hours; online news story has an SEO-ed headline to ensure maximum visibility in searches; story and links seeded on appropriate websites; RSS subscribers sent article and links to associated content; headline and link to content promoted via Twitter feed; article included on e-newsletter sent to subscribers with link back to website; placed on news widget for readers to add to their own webpage; video report on newspaper’s website, YouTube and embedded on Facebook page and reporter’s blog; online package promoted on website front page with links; web forum moderator encourages comments and promotes topic; content highlighted on social bookmarking sites; content features in the ‘top 5’ of web blurb in following day’s newspaper.
In addition to this online readers might: Share the article by emailing links to contacts; post their views on external message boards and link back; blog about the article and link; Tweet and link; save it to their own social bookmarks or Digg existing version; join the newspaper’s Flickr group, Facebook page; forward e-newsletters; add the news widget; or just talk about it…

Step Five
What next (Web 1.0)
Forum comments might be reverse published in a ‘From Our Forums’ column; potential ring in from reader with a follow-up tip.

What next (Web 2.0)
Reporter monitors: Blog traffic for activity and routes; uses online search tools – for alerts, external messageboards, Tweets and blog posts – to see who, where and how the article is being discussed; comments and reactions arrive via blog, external forums and newspaper’s own, social networks, YouTube ratings, video debate sites, Twitter…
Reporter gets several new lines of investigation and begins using online tools again to research these emerging stories.

I had no idea when I started doing this how thin the ‘old’ opportunities for investigating stories would look compared to the tools at our disposal now; it’s quite stark really. It drives home just how important mastering these tools is for journalists as our industry continues to develop and change.

Everton FC’s stadium plan for Kirkby on Dipity

This took a couple of hours and I had hundreds of stories and photos to choose from. I’ve just used an intro and then linked back to the story on wwww.liverpooldailypost.co.uk
I’ve blogged about how much I liked the idea of using Dipity to tell stories before, so I figured I ought to put my money where my mouth was…
Videos are being embedded separately – if I hadn’t been doing this for the website I would have also included independent bloggers, other websites and news sources as well, but this is such an incredibly controversial issue I kept it simple, using only Post and Echo copy and images.
Still, I think it looks quite good:

Using Dipity to tell a news story

Timelines have been used by newspapers for years to help lead readers through the twists and turns of a complicated, long-running saga. This, for me, is just another way of doing the same thing.
I’ve used Dipity and the Daily Post’s Flickr group photos of Capital of Culture events to tell the story-so-far of Liverpool’s Culture Year 2008; I could also add Post & Echo videos I guess, but I liked the idea of keeping it just for the Flickr group.
Now I’m thinking of the possibilities of using Dipity to report, for example, a court case; we could load images, pdfs of the previous day’s coverage, locator maps, videos, links, all updated day by day. Liverpool and Everton’s football season could be charted in the same way.
There are so many exciting possibilities to use this; and it can be made more interactive by giving readers the opportunity to upload their own content.

Learning social media on YouTube

This is one of the most amazing videos I’ve found on YouTube, created by Professor Mike Wesch, assistant professor of Cultural Anthropology and Kansas State University, I stumbled across it a while ago, saved it to Del.icio.us and then, well, it filed it away in the back of my brain.
But happily I rediscovered it at the weekend and realised it was still utterly amazing and compelling. It’s a fantastic piece of work and perfectly sums up the possibilities and implications of Web 2.0.

Just why are Flickr’s online communities so good?

I’ve been agonising over how newspapers can build successful online communities in a couple recent posts, notably here. And while I don’t want to drone on, I’m returning to the subject as I forgot about one flourishing website/newspaper/audience collaboration that’s doing just fine, thanks very much.

The Liverpool Daily Post’s Flickr 08 group was set up by the Post & Echo’s digital editor, David Higgerson, before he was spirited away to do Great Things at a strategic level, and he handed the responsibility to me… which is why I’ve started noticing just what an amazing place it is.

The Flickr group is everything you could want from an online community: Interesting; informative; collaborative; encouraging; supportive; constructively critical; self-policing – I could go on but you get the picture. (Sorry! couldn’t resist that one…)

So why does this group exist so amicably when other online spaces can be waspish, unhappy or downright mean places to visit?
Certainly shared interest is a major factor – these are people who love photography, love the photographic opportunities presented by the North West and love sharing their work with others.
Football fan networks tend to have the same sort of mutual desire to broadly get along, but footie followers seem more likely to fire off a snarling ripostes to a post they disagree with.
On Flickr the comments tend to be either praise or requests for technical information. I’ve noticed the same thing on interest-specific channels like this one on YouTube.

I think the fact that the Flickr community as a whole is so keen to interact with each other is something to be considered too; for example, many admins visit other groups, spotting shots they think are exceptional and requesting permission to add them. I love the fact that various awards are given out on Flickr for excellent work, and that users are generous with feedback and advice.

The discussion threads are also great opportunities for focused and supportive debates. On the Daily Post group a single post asking whether there should be an upload limit became a useful debate about the issue, culminating in a decision. I got the impression from reading the thread that members felt some users were uploading more images than strictly necessary, but it was all ‘no names, no pack drill’.
If that had been a similar debate on a newspaper forum I suspect it would have been derailed by arguments by the third post.

So maybe one of the keys to running a successful newspaper general interest forum is to not run a forum… it’s to run several. Most papers will already have football forums – should we now extend that niche approach to news? Poltical forums, crime forums, social issues, health – pick a topic, seed it with stories and links and see if people want to discuss it.

If debates do begin there’s no reason why a moderator shouldn’t post something along the lines of ‘Nice point, X, I think there’s more information about it through this link… what do others think?’ It just shows that the debate is being monitored by someone who has half-an-eye on people’s conduct, and who recognises valuable and interesting comments.

If one of the topic-specific forums doesn’t flourish then maybe it’s being done better by someone else, somewhere else. And I believe that with Web 2.0 it’s a real case of ‘if you can’t beat’em, join ’em’ – reporters should get involved with the debate where people are talking and link back while posting comments there.
That’s when a forum starts to become a useful network. And that, I think, is why Flickr is so successful.

Networks and Journalism

It’s six months this week since I started spreading myself over the internet’s social sites in an attempt to shift my analogue brain up a gear.
I came home from a TM Leaders course last January shocked by my ignorance of Web 2.0 opportunities, and determined to do something about it. It started as a mild Twitter habit and has become an all pervading part of my life; one that has had an incredibly positive effect on my ability to do my job.

Contacts on my networks point me – either intentionally or as part of wider community sharing – at blog posts, sites, information streams and applications I would never have found out about on my own. I made a powerpoint recently and e-Grommet suggested I try it out on Slideshare, which I’d heard of but never used. As a result of joining that, and sharing information about myself and my interests, I found a real wealth of knowledge, including this great presentation about how how to understand the post Web 2.0 world which states, very neatly, the importance of networks.

Online networks, for me, offer a glimmer of hope for the survival of mainstream journalists – if we are just prepared to get out, get involved and share. These sites are the best way of reaching a worldwide network of experts and commentators (blogs, vlogs, podcasts, homepages), disgrunted whistle-blowers (forums, blogs) and potential readers. They let us market ourselves, our surveys and our stories, crowdsource, make eye-contact with people and ask them a question (I love Seesmic for this).

I was reading Adam Tinsworth’s One Man and His Blog this week for his take on how the media gets the whole ‘community’ thing wrong. It’s a great post and I’ve bookmarked it because I know I’ll want to re-read it – and share it.

I find our little locked-off world deeply frustrating. Mainstream journalism is like a hunter-gatherer hugging all the food to itself and dispensing it grudgingly, then expecting everyone else to share during the lean times.
And the sad thing is, it’s not deliberate. There aren’t many journalists who make a concientous decision to closet themselves away and be spoon-fed stories; they just wind up in this situation because there is no time. There’s no time to experiment, learn or even explore things online.

I’m always checking my networks at work; it isn’t a question of not having that enough to do – I’m always juggling myriad deadline-orientated tasks. What I do is snatch moments to visit networks and see what experts are discussing, what links they have found that might help me, and what is going on in the world beyond the enclosing walls of my office – and my own head.

So, six months in and I’m still learning, still getting things wrong, still loving this whole social media thing. I’ve made good friends, new contacts, had amazing, interesting conversations with people on the other side of the world whom I will never meet face-to-face, and whose support and feedback I value.

Journalism is a huge part of my life and it pains me to fall out with it but right now so many people in journalism are nodding at the right places while secretly wishing the interet would just go away. I don’t know where our industry is heading but I know that ultimately it will have to be a vastly different beast – leaner, wiser and (whisper it) a bit more respectful to social networks.

Plurk is the new Twitter? Maybe

At around 7.30am on June 2 I read a tweet by Chris Brogan saying he’d joined Plurk. Now he is a seriously switched-on person so by 7.35am on June 2 I was attempting my first Plurk
By 8am today I was a little more familiar with the whole concept… and I have spent a day gradually falling in love with Plurk.
It’s a cross between – in my humble opinion – Twitter, Jaiku and Friendfeed in that you get to post thoughts, open threads, post pix and videos. It’s not perfect – it’s hard to keep track of posts if you have a lot of friends, it has no search facility and (for me anyway) new stuff shouldn’t appear at the left of the screen; it should be on the right!
Possibly the most irritating thing is the accumulated Karma concept, which sees you accrue kudos and abilities depending on how much you Plurk, and how many responses you generate.
Which is a bit like being picked first for the school hockey team IMHO – i.e. very nice if it happens to you but otherwise less good.
So, how do we use Plurk in newspapers? Erm, I haven’t even worked out how it can be incorporated into my life yet. But I like it, I really do. And I’m going to keep using it.