Reporter tweets being shot

Talk about making your own headlines! It’s true; the deputy business editor of the Post & Echo was caught in crossfire this weekend and – like the news trouper he is – tweeted what was happening to him, from the ambulance.

In a nutshell, (teetotal) Tony McDonough was unfortunate enough to be downing a diet Coke in his local Liverpool pub when armed bikers opened fire on the doorway in a “ride by” shooting. Some of the pellets hit him in the face, and he ended up needing an ambulance ride and hospital treatment.

But, in his own words:

He was taken to hospital for treatment, and his updates then continued:

and…

How dramatic is that? Tony isn’t the most active Twitter user so I asked him why he’d decided to tweet the drama, rather than texting or ringing friends.

“I just wanted to tell people” he said. “I wanted to say what was happening – I sort of forgot I don’t have many people following me!”

There’s a lot of information in his tweets – from his own condition…

…to an update on the incident and some background:

His final tweet describes his plan to turn in for the night, having had well enough excitement. If you want to read the news story (and he was today’s Echo splash) it’s here.

This, for me, is one of the best examples of why Twitter can work for journalists. People are hardwired to want to share stories; at times of crisis we all want to tell someone, and I guess a number of people in the pub that night texted or phoned friends to share the news.

Journalists want to get news out too, and they want to get it out fast and first to as wide an audience as possible (probably so we can then say “I was first”).
Tony, as a Twitter user, knew he had a good way to reach multiple people and used it. He also is one of those in the office who really ‘gets’ liveblogging, and I suspect the two are linked – after all, liveblogging is all about urgency, communication and sharing information.
Oh, and of course, he also has the perfect response next time someone says all Twitter is about is “people saying what they had for breakfast”…

Yet another ‘why journalists should use Twitter’ post


Twitter, is an integral part of my job as a journalist. So it was something of a surprise to learn this week there are still some journalism colleges that don’t show its potential benefits to their students.

I was talking to some J-students this week about how newspapers and journalists can use Twitter when one of them told me it wasn’t on the syllabus she was studying, as it was perceived to have no value.

“Why?”I asked her.”And who else on your course is using it?” Turned out, she was one of only a few tweeting, and her college did not see Twitter as adding value to a journalist’s toolkit.
This baffled me. I assumed most journalists – hell, most people (apart from Oprah and look how she’s caught up) – had heard of or tried this micro-blog lark. I assumed that J-students across the country were being taught it, experimenting with different ways of using Twitter and finding out how to being conversations, crowdsource and engage with audiences online.

Er, no.

Why, when there is so much competition not only to get a job in journalism but to simply get the story and be first, or just to be the one people engage with, would a lecturer would not give their students access to as many useful tools as possible?
So, while the Twitter canon is extensive enough without me adding to it, I thought I’d lay out why I think journalists should use Twitter. Just in case my J-student needs some extra ammo…

1. Twitter makes you build a network. There are no shortcuts; you have to think about who to follow, what you can discover from them, who they follow and why. You have to initiate conversations, engage with total strangers, put in some effort and maybe head up get some blind alleys, before you start seeing results. If you’re a journalism student, I’d say that’s a pretty fair introduction to your first few weeks in the ‘real’ job.

2. Breaking news gets tweeted, often, and with links and, increasingly, with photos. Twitter is not always first with the news, and I wouldn’t take all tweets as gospel, but it gives journalists who use it a very useful edge on those that don’t, as well as access to people at the centre of the maelstrom. Plus there’s a certain satisfaction in telling your newsdesk about a big breaking story they don’t know…

3. Sometimes its hard to know who you’re writing for – it’s not your newsdesk, or your editor, but these might be the loudest views you get to hear when you start out in a newsroom. Then there are mosaic groups selected by your marketing department, your print readers, your online audience, the casual reader to consider. Using Twitter you get to talk to a cross-section of all of them, find out what’s important to them. Do that and, along with your other external networks, it will give you an idea of what’s relevant to your readers, rather than what the office thinks is important.

4. By engaging with people you learn – whether it’s individuals, communities or simply geography, Twitter helps you gain knowledge.
Find out what what blogs and websites people you who inspire you enjoy have or simply read, who they admire/loathe and what they view as emerging trends. What is important to them; it’s like having a personal shopper to help you pick out what suits you best.

5. You get to engage complete strangers on Twitter, in an informal and open way. You have to get to the point in 140 characters or less, and that means people tend get to the point. It’s often easier for me to send someone a DM than an email and it just feels more like natural conversation. Twitter can enhance reputations (#followfriday), gives you access to some experts in their field, or question politicians (and see what other people are asking them). And, should you care, you get to see where all the Showbiz reporters on the nationals are nicking their ‘exclusives’ from, well in advance.

6. Using Twitter to crowdsource often means you can seek opinions on issues, even if you aren’t near a computer. I used it during a product development meeting this week:

…and got 10 replies in less than two minutes. Really useful.

7. Journalists who get stuck in the office with only each other and press officers to speak to can sometimes get isolated from reality. But online conversations – blog comments, forums, tweets – are great levellers. If you’ve built up a good relationship with your local network, they’re probably going to come to you with tricky questions occasionally (Why has your paper gone up 5p? Why didn’t you cover x-story?) and these are on a public timeline. You can’t ignore them – if you do, you’re not engaging with your network – and others will be watching for your answer so you have to draw on untapped wells of tact and diplomacy. Believe me, it’s a good skill to acquire.

So that’s my take on the subject. Three J-students have asked me this week why Twitter is important to newspapers and, although I’d say the real question is ‘why is Twitter important to journalists’ I think it’s a shame their colleges aren’t helping them find the answers too.

Why protect your Twitter updates?

I’ve found my Twitter followers are growing quite rapidly recently, probably as connectors such as Mr Tweet and Twellow become more widely used.
I follow quite of lot of them back (unless they only update via an automatic feed telling Twitter they’ve blogged) as I like having a widening conversation circle – but there are a couple of things in the way of ‘Twetiquette’ that I find irritating:

1. Auto DMs that say something along the lines of: “thanks for the follow. Find out more about (insert pointless marketing opportunity here) by visiting my website”… I love the excellent “Click on My Junk” post by Amber Naslund, which sums this up perfectly

2. The other irritation is this:

So this person is already following me – but how do I find out about my new follower if I can’t see their Twitter stream? Yes, I can click on their profile’s website link but often that won’t tell me if we share friends, if they converse or simply broadcast, or whether they are following me because we live in the same area or work in the same field.

In fact, it irritates me so much that I ended up (once more) turning to Twitter for the answer.

I got some interesting responses.

In the “I don’t do it but understand why some might” camp:
@Torgwen Yes to have small group of friends/for work etc. whereas now any unknown nosey b***r like me can read what you write!
@davidbartlett1 maybe if you say “I’m going to America for three weeks” you fear someone might break into your house?

In the “They’re missing the point” camp:
@editorialgirl I don’t get it either. Some of my followers have protected updates – so I have no idea if they’re worth following back or not
@foodiesarah & what exactly are they hiding? even more ironic when bio says “social networker”. umm, that’ll b on a one-way social network ?

And there’s the “life is too short to bother with lurkers” camp:
@louisebolotin I block unknown followers who have protected their updates!

Confession: When I joined Twitter I protected my updates for about 2 weeks; I stopped because it felt wrong and … precious. Nothing I tweeted was so interesting that it merited forcing someone to ask permission to follow me. Why did I protect them in the first place? Just to see if it worked. Well, it did. I got no new followers for that fortnight, and I switched it off pretty smartly.

Personally, if you protect your updates, I feel as though you’ve already placed limits on our potential conversations and future networks.
It would be interesting to know if many of those who padlock their updates are newsbies to social networks. Do you protect yours? If so, why? Is it because you are fed up with spammers? Block them if it bothers you that much.
Social media is about opening conversations, sharing, linking, building networks; if you put up barriers and police who can follow you too rigidly, you are going to miss out on a lot.

Cartoon avatars: the concluson

Sometimes it’s easier to let others to make the choice.
When it came to deciding whether my little devil avatar was actually something I was hiding behind, rather than being my online representative, I turned to the people.
The Ask500people specifically; the poll was a simple Yes/No question: Do you prefer it if someone uses their own photo as their online avatar?
And the result was a surprise.

There were 424 votes from around the world and supporters of the ‘photo’ option got off to a flying start. I was a little surprised, I have to say, but once the poll hit the front page the ‘Nos’ really got into gear.
The fairly overwhelming conclusion was 256 votes for No and 168 votes for Yes – 60% to 40% if you prefer.

So I decided to keep my red devil because of the poll? Yes… and no. What swung it (and would have done even if the vote had gone the other way I suspect) was this Markmedia‘s rather sensible advice: “He makes it so much easier to pick you out from the drab masses. Feel the same about Jo’s cat“.

So perhaps the conclusion I should draw from my adventures is that lively conversation, debate and opinion are more important than what your online personification is. I enjoyed setting up the poll, promoting it and talking to people online about it far more than I would have done if I’d just made a decision and gone with it.
My little devil must be laughing his head off at all this.

How important is your online avatar?

This little devil has been my online representative for a year now
He and I formed an allience on the day I joined Twitter, courtesy of a Markmedia lesson in social media at Uclan, and decided I wanted a cute avatar instead of the default o_O brown square Twitter gives you.

Now he’s my avatar on all my networks, apart from LinkedIn, which has an old photo of me, as I figured a red demon might not be the ideal professional representation. On Utterli he flutters around, but on most of the sites he’s a static beastie. And he’s definitely a boy as far as I’m concerned, which is weird considering he represents me.

I’m massively attached to him and by using the same avatar on all sites, it’s easy for people to know it’s me. Although since I’m alisongow just about everywhere, I guess it’s not really a Mastermind situation.

But recently, I’ve started to feel a little uncomfortable having a cartoon devil as an avatar, because it doesn’t seem particularly, well, transparent. Am I hiding behind an image? Would it be more open and honest for me to use a photo of me than upload my devil?
I don’t know if anyone else even cares, but I’m starting to feel a little hypocritical about not showing my face online.

I also notice increasing number of people on Twitter are changing their avatars to real photos of themselves, and I wonder why that is.
So I turned to Ask500people just to see what the consensus was.
If you have the time to vote, please do. My little devil may depend on you…

Tweet Cloud

The nice thing about my Tweet Cloud – as far as I’m concerned – is that my friends are in the biggest type, which makes them my most frequent and important tweets. That’s how it should be…

How to SEO a blog post

Honestly… sometimes I do think that I should just follow the Daily Mail and write blog posts that tell how Britney Spears is launching a new line in panties which Paris Hilton is going to model.
Yes, in the wonderful world of SEO the three above phrases picked out in bold would almost guarantee a good show on the sought-after Google front page. Which is why so many stories on the Mail’s website contain phrases like “Young women of Britney Spears‘ age may have little naked ambition to own a car…” etc, etc…
I have experienced my own little SEO phenomenon in the past week or so, thanks to a post earlier this year about cartoon avatars on Twitter
Look at this:

It’s not even as if it’s a big issue – it just talks about a day when Twitter users swapped their usual avatars for cartoons (mine was Carwash the Cat, from Willo-the-Whisp).
But around 10 days ago there was a second outbreak of cartoon avatar-itis, and people were obviously using search engines to either find out why, or to find a potential avatar.
Unfortunately for them, my ‘Cartoon Avatars on Twitter’ blog post was unintentionally SEO-ed to fit their queries and so absolutely throngs of people ended up visiting my blog, only to find out it was of no use to them whatsover.
Still, it’s an interesting example of why a ‘does what it says on the tin’ webhead works far better than a carefully-constructed, punny newspaper headline.
And, fox that I am, I’ve even SEO-ed this post’s header so anyone looking to find out how SEO can help their blog could well end up here.
If you do – hello! sorry I dragged you here just to make a point; but it worked, didn’t it…

Plurk, interaction and my morning commute

Just a quick example of why I like Plurk.

I took this photo when I was trapped in stationary traffic on my morning commute. The whole package – rain, cones and queues – summed up what a great start to the day I was having.



The Shozu app on my N95 automatically sent the photo to my Flickr site and this blog and I also shared the image on Plurk. Within minutes, this was the response I got:

I think that’s pretty impressive – information-sharing and conversation parcelled up in about seven comments. So that’s why, when people keep saying “I don’t get Plurk” I think they’re missing out. It’s different to Twitter but it’s definitely worth sticking with. Some threads attract 70-plus comments within less than an hour; I read over a hundred posts, plus uploaded photos, from an athlete plurking from the middle of a fairly large earthquake in Japan recently. It’s yet another way to source news and views online – and that can’t be bad.

What now for newspaper journalists?

I grew up with hot metal; visiting my mother’s workplace as a youngster was a cue for ink-stained men to start shouting at me to ‘mind yer fingers’ and to keep away from the hot wax.
Of the eight papers I’ve worked for, six had presses rumbling away deep in the heart of their buildings. There’s something comforting about hearing the press starting up; for me it signals that all is right with the world and things are proceeding as planned.

And, of course, the press at full speed instantly evokes the idea of breaking news; it’s ironic when you think about it. Because recently I’ve been thinking a lot about where we are headed, partly sparked by Paul Bradshaw’s Seesmic debate and partly by friends up and down the country telling me about impending cuts at their newspapers.
It’s an uncertain time for so-called ‘dead tree’ media; just what are many of the people going to be doing in three years time? The answer for some, I suspect, is: Something completely different.

The word revolution is being bandied about by commentators but concept of evolution is rarely mentioned. No wonder, I guess, when those within the industry liken citizen journalism to ‘tanks on lawns‘, as though we were engaged in a battle rather than a progression.

Nevertheless, a cultural shift is happening. I wouldn’t say there are easy times ahead, but I’m not ready to throw it all in for a life in PR yet: I don’t believe newspaper journalists are dinosaurs trapped in a Digital tar pit – what is more likely is that newspapers will become online publications with associated multimedia products.

So, if newspaper journalists are facing an evolution, how do we best equip ourselves to emerge from this period of transition and change? Some thoughts, for what they are worth:

Ask For Help: I’m lucky to have an amazingly knowledgable network of contacts courtesy of, among others, Twitter, Seesmic, the TM Leaders Course, and Flickr – and that’s not counting office colleagues and contacts from previous roles. If I want to know something, I have a wide network to draw on, which I find increasingly valuable. If I have some thoughts about a subject then I also ask people what they think via this blog. Asking is something I’ve been doing all my career, armed with a notebook and pen. Now I can ask via video, SMS, forums, email, podcasts… any way to crowdsource that I want. And I get answers – sometimes ones that inspire a whole new set of questions, or that send me off down a new avenue. I find it indespensible.

Listen to People: People tell us things but we don’t always hear them – it’s just white noise while we wait our turn to speak. From a newspaper perspective that translates as: ‘It’s not news until I decide it’s newsworthy’. If I’m not prepared to listen, then consider what I’ve heard before acting, I could miss valuable information. If newspapers have stopped listening to what people are talking about then we’ve forgotten the very reason for our existance. Journalists need to read people’s blogs, follow forum posters (both those run by their newspaper and external sites), consider what is being discussed on social networks, videod on YouTube or photographed on Flickr. Through this we journalists can learn what is important to our audience and what, by extension, is important to us.

Embrace Change: I try to avoid responding to a suggestion with the words “yes, but…” but for some people,it’s their automatic default position when greeted with new scenarios – and two words can do untold damage to people’s confidence and enthusiasm. With print, “yes, but…” can be an important check and balance to ensure that things were carefully considered before time-consuming redesigns or expensive newsprint supplements are commissioned. But digital gives us more freedom to just try out new ideas. Want a new section? Add it to your website. Want a new columnist? Recruit a blogger. The possibilities really are endless online – we just need to be open-minded.

Evolve: I assumed the phrase ‘survival of the fittest’ referred to the supreme leaders in terms of mental and/or physical ability; now I believe ‘fittest’ means ‘most fit for purpose’. As a journalist, my purpose is to tell stories – to find out things people are interested in, and share them. To be most fit for that purpose I have to be open-minded, willing to learn new techniques, techologies and concepts, and be prepared to give something of myself in return.

Share Knowledge: I think maybe some people are more willing to share than others, whether it’s sweets, praise or ideas. But I believe those who do share, who can play nicely in this emerging new media world, are more likely to prosper. We should be sharing links on our newspaper websites in the same way we share links with each other on Twitter. If I find a link that I know some of my Twitter contacts will appreciate I share it – I don’t worry about increasing that website’s stock at the expense of my own, or sending eyeballs away from my page. When a website has a bunch of links for me so I don’t have to go looking, I appreciate it. When it backs up its sources with external links, it becomes a more trustworthy, authentic source.

I was inspired to start this blog, to learn about new technologies and ways of communicating, to start opening my mind to the possibilities of the internet by a college course. I learn new things every day as a result of my networks, through asking, listening and sharing. Sometimes new ides work, sometimes they fall flat, but there are always more new ideas to try.
I won’t accept we are facing the end of newspapers but I will agree that we are facing the end of an era. We need to accept our industry is changing and acknowledge that we must change with it. Then we can start seeing the opportunities that exist, rather than working on exit strategies.

Networks and Journalism

It’s six months this week since I started spreading myself over the internet’s social sites in an attempt to shift my analogue brain up a gear.
I came home from a TM Leaders course last January shocked by my ignorance of Web 2.0 opportunities, and determined to do something about it. It started as a mild Twitter habit and has become an all pervading part of my life; one that has had an incredibly positive effect on my ability to do my job.

Contacts on my networks point me – either intentionally or as part of wider community sharing – at blog posts, sites, information streams and applications I would never have found out about on my own. I made a powerpoint recently and e-Grommet suggested I try it out on Slideshare, which I’d heard of but never used. As a result of joining that, and sharing information about myself and my interests, I found a real wealth of knowledge, including this great presentation about how how to understand the post Web 2.0 world which states, very neatly, the importance of networks.

Online networks, for me, offer a glimmer of hope for the survival of mainstream journalists – if we are just prepared to get out, get involved and share. These sites are the best way of reaching a worldwide network of experts and commentators (blogs, vlogs, podcasts, homepages), disgrunted whistle-blowers (forums, blogs) and potential readers. They let us market ourselves, our surveys and our stories, crowdsource, make eye-contact with people and ask them a question (I love Seesmic for this).

I was reading Adam Tinsworth’s One Man and His Blog this week for his take on how the media gets the whole ‘community’ thing wrong. It’s a great post and I’ve bookmarked it because I know I’ll want to re-read it – and share it.

I find our little locked-off world deeply frustrating. Mainstream journalism is like a hunter-gatherer hugging all the food to itself and dispensing it grudgingly, then expecting everyone else to share during the lean times.
And the sad thing is, it’s not deliberate. There aren’t many journalists who make a concientous decision to closet themselves away and be spoon-fed stories; they just wind up in this situation because there is no time. There’s no time to experiment, learn or even explore things online.

I’m always checking my networks at work; it isn’t a question of not having that enough to do – I’m always juggling myriad deadline-orientated tasks. What I do is snatch moments to visit networks and see what experts are discussing, what links they have found that might help me, and what is going on in the world beyond the enclosing walls of my office – and my own head.

So, six months in and I’m still learning, still getting things wrong, still loving this whole social media thing. I’ve made good friends, new contacts, had amazing, interesting conversations with people on the other side of the world whom I will never meet face-to-face, and whose support and feedback I value.

Journalism is a huge part of my life and it pains me to fall out with it but right now so many people in journalism are nodding at the right places while secretly wishing the interet would just go away. I don’t know where our industry is heading but I know that ultimately it will have to be a vastly different beast – leaner, wiser and (whisper it) a bit more respectful to social networks.